Frequently Asked Questions

How long does it take for my order to be processed?
Once you place your order, the current processing time is 3-5 business days before shipping or local drop off.

Where do you ship to?
We currently offer shipping within Canada and contactless local delivery within Vancouver, Burnaby
, New Westminster and Richmond. Please visit our shipping page for more details.

We offer free Canada wide shipping for orders over $75.00

Shipping within British Columbia is $6 for orders under $75.00.

Shipping for the rest of Canada is $13 for orders under $75.00.

If your shipping address is within Vancouver, Burnaby, New Westminster or Richmond, and your order is over $75.00, you will automatically be set up for local delivery even if you select the shipping option.

Do you offer local drop off?

***drop off promo: Free local drop off available for all orders over $25.00 in Vancouver, Burnaby, New Westminster & Richmond - no code needed! ***

We offer free contactless local drop off on the weekend for orders over $75.00 within Vancouver, Burnaby, New Westminster or Richmond.

For all orders under $75.00, we are offering contactless local drop off for $5.00.

You will receive an email within 24-48 hours of placing your order to confirm the drop off date, address, contact number and drop off instructions. If you are not available to receive your package, please provide direction for safe drop off area and/or the buzzer # if you live in an apartment.

Please keep in mind that we do not have access to your mailroom. All orders will be dropped off at your door. 

We are not liable for your order once your package has been dropped off, please ensure you provide us with directions for a safe drop off area. 

What's your return policy?
All sales are final.

Due to the nature of the product, we do not accept returns or exchanges.

If your order was damaged during shipment, please email hello@velacandlebar.com within 48 hours of receiving your order with photographic proof and we will get back to you within 48 hours.

What’s the burn time for each candle?
Our 8 oz candle burn time is approximately 40-45 hours. Do not burn your candle for more than 4 hours at a time to avoid overheating of the candle vessel. To get the most out of your scented candle, check out our candle care page! 

How do I extinguish my candles?
There are a few ways to extinguish candles safely:

  • Use a candle snuffer
  • Suffocate the flame with the lid
  • Use a wick dipper to bend the wick into the wax

Never extinguish a burning candle with water. Wax and water do not mix. Putting water on a lit candle can make the flame grow larger. The reaction is like putting water on a grease fire in the kitchen; the fire can increase uncontrollably.

What can I do with my candle vessel after I finish burning my candle?
We chose to use simple glass candle vessels so you could re-use them after burning your candle! Some ideas to reuse your vessels for: makeup brushes, snack jar, planting plants or first aid travel kit!

Stop using your candle when approximately 2 cm of wax remains in the jar to avoid potential fire hazard or cracking of your jar. Simply take a paper towel sheet and soak up the remainder of the wax and remove the metal wick tab. Once the excess wax has been removed, you can clean your candle vessel with soap and water. Do not pour wax down the drain, it will clog your drain once it hardens.

How should I store my candles?
We recommend storing your candles in a cool and dry area. Due to the nature of soy wax, warm or sunny environments may cause your candle to sweat and/or wax to melt. 

Do you do wholesale or custom orders?
Yes we do! Please email us for wholesale inquiries and custom orders at hello@velacandlebar.com

What goes into your candles?
We aim for eco-friendly, cleaner burning and great smelling candles! All of our candles are dye-free, phthalate-free, lead-free and petroleum free.

Our candles are made with a natural soy wax composed of an advanced blend of soy bean oil and specialized soy-based additives. It is also organic, pesticide-free and renewable. 

Our wicks are a cotton flat braid wick with paper filament throughout, providing the structural strength of a paper core wick. Their self-trimming and complete combustion burning characteristics minimize mushrooming and soot. Please ensure that you are trimming your wick before relighting your candles.

All of our candles are scented with high quality fragrance oils that are phthalate-free for non toxic, cleaner burns.

We hope you enjoy your candles as much as we enjoyed crafting them!